Contact information

Moldora Customer Information

Moldora is an online store focused on creative candle molds and DIY craft products for customers who enjoy making distinctive decorative pieces at home.

For questions about our products, orders, shipping, returns, refunds, or website, customers may contact us using the information below.

Business Contact Details

Store Name: Moldora
Website: Moldora.rest

Business Address:
450 Highland Ave, Abilene, Texas 79605, United States

Customer Support Email:
support@moldora.rest

Telephone:
+1 716-713-5334

Order Support

When contacting us regarding an existing purchase, please provide your order number and the email address used to place the order whenever possible.

If your inquiry concerns a damaged or incorrect product, photographs may also be requested so that our team can properly assess the issue.

Returns

Eligible products may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

Please contact support@moldora.rest before sending a return. Our team will provide the appropriate instructions and return destination for eligible products.

Shipping

Moldora provides free worldwide shipping, with standard delivery generally estimated at 7–14 days.

Actual delivery times may vary depending on destination, carrier operations, customs procedures, and circumstances outside our reasonable control.

Customer Communication

We aim to handle customer inquiries professionally and efficiently. Please avoid sending multiple messages concerning the same request within a short period, as this can make it more difficult to process inquiries efficiently.

For the fastest assistance, include all relevant information in your initial message.