Refund policy

At Moldora, we want customers to feel comfortable when shopping with us. If your purchase is not right for you, eligible products may be returned within 30 days of delivery under the conditions described below.

1. 30-Day Return Period

You may request a return within 30 days from the date your order is marked as delivered.

Eligible returns are offered at no return cost to the customer when processed according to the return instructions provided by our customer service team.

To begin a return, contact us at support@moldora.rest.

Please do not send products to our business address without first receiving return instructions. Depending on the product and fulfillment location, the appropriate return destination may differ from our listed contact address.

2. Return Eligibility

To qualify for a return, the product should generally:

Be returned within the 30-day return period;
Be in substantially the same condition in which it was received;
Include its original components and accessories, where applicable; and
Be accompanied by reasonable proof of purchase.

Products showing excessive use, deliberate damage, unauthorized modification, or damage caused after delivery may not qualify for a full refund.

3. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive an item that is damaged, defective, materially different from what you ordered, or incorrect, contact support@moldora.rest as soon as reasonably possible.

Please provide your order number, a description of the issue, and clear photographs where appropriate. These details allow us to review the problem efficiently.

After reviewing the request, we may offer an appropriate resolution such as a replacement, refund, or another remedy depending on the circumstances.

4. Return Shipping

Moldora provides free returns for eligible products returned within our 30-day return period.

When a return is approved, our team will provide instructions explaining how and where the item should be returned.

Returns sent independently without authorization may experience delays and may not be eligible for reimbursement of shipping costs.

5. Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

After a refund is processed by Moldora, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. These processing periods are controlled by the financial institution and are outside our direct control.

6. Order Cancellations

If you wish to cancel an order, contact us as quickly as possible at support@moldora.rest.

We will attempt to accommodate cancellation requests when the order has not yet entered processing or shipment. However, once an order has been processed or dispatched, cancellation may no longer be possible. You may instead request a return after receiving the order.

7. Exchanges

If you would like a different product or variation, please contact customer service. Depending on availability and circumstances, we may recommend returning the original item and placing a new order.

8. Exceptions

Certain products may not be returnable where prohibited for health, hygiene, safety, customization, or other legitimate reasons. Any applicable restrictions will be communicated where relevant and do not limit rights that cannot legally be excluded.